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Knowledgebase : Resellers
Problem: I don't appear to be able to access the reseller Knowledge Base pages. How can I do this? Solution: In order for you to gain access into our Knowledge Base for resellers you need to registered with us as an approved reseller. On...
You can view our online tutorial at https://www.fido.net/tutorials/plesk8/plesk8_rs_change_customer_pw.htm
You can view our online tutorial at http://support.server.fido.net/tutorials/plesk8/plesk8_rs_domainpointer.htm
Plesk allows you to customize the panel branding including the title bar and the logo you and your client see. To do this, go into Tools & Utilities Click Control Panel Branding - Untick Use Default - Type text into the "The Panel title bar text...
Problem: How do I change the skeleton file in Plesk? Solution: You can view our online tutorial at https://www.fido.net/tutorials/plesk8/plesk8_rs_skeleton.htm
Problem: How I delete a hosting accoung in Plesk? Solution: You can view our online tutorial at https://www.fido.net/tutorials/plesk8/plesk8_rs_deleteaccount.htm
\N\NPROBLEM:\N\N How do I activate or suspend an account in Plesk? ------------------------- \N\NSOLUTION:\N\N When you suspend an account, access to the Panel is blocked and the subscriptions are suspended meaning their websites, FTP and mail serv...
Problem: How do I create a trouble ticket in Plesk? Solution: You can view our online tutorial at http://support.server.fido.net/tutorials/plesk8/plesk8_rs_troubleticket.htm
Problem: How do I edit my profile in Plesk? Solution: You can view our online tutorial at http://support.server.fido.net/tutorials/plesk8/plesk8_rs_editprofile.htm
Problem: How can I increase the MaxClients value in Apache without having to recompile the software? Solution: A full and detailed description of how to use the ServerLimit directive in association with the MaxClients directive can be fou...
Problem: How can I modify a hosting account in Plesk? Solution: You can view our online tutorial at https://www.fido.net/tutorials/plesk8/plesk8_rs_modifyaccount.htm
Problem: How do I create a Subdomain n Plesk? Solution: You can view our online tutorial at http://www.fido.net/support/tutorials/plesk7rl_rs_subdomain.htm
\N\NPROBLEM:\N\N How do I backup and restore my files using the Plesk control panel? ------------------------- \N\NSOLUTION:\N\N It is important to take regular backups. Â Whilst we provide you with the tools to make your own backups, we do not t...
You may need to change your password or contact information at some point, this guide will show you how to do so. FIrstly, click CHANGE PASSWORD, on the next page displayed enter the new password. Click OK. Or, click PROFILE to edit your conta...
Before you can log in to Plesk you need to navigate your browser to the URL that should have been given to you by your hosting provider. Once there, enter your reseller username and password in the boxes provided. From here you can also change the i...
Begin by clicking CUSTOMERS. FIrst, you can add a new customer. To do so, select ADD NEW CUSTOMER. From here, specify the customer's contact and billing information as well as the credentials that the customer will use to access the control panel...
Any person who has a user account created in the Administrative Panel can be subscribed to a service plan. Every user can be subscribed to several service plans at once, meaning they will have several subscriptions, whether custom or associated with di...
A service plan is a aset of services and resources offered to hosting customers. Typically the resources include disk space on the server and bandwidth for hosting websites, and the services include hosting, mail hosting etc. To add a new plan, clic...
Add-ons let you broaden the amount of resources and/or services provided to a customer with a particular service plan. To create a new add on plan, click SERVICE PLANS and click ADD NEW ADD-ON. Now, enter the add-on name and fill in the rest of t...
 WHOLESALER AND RESELLER SUPPORT - MANAGING END USER ISSUES FidoNet supply a number of products and services under a wholesaler / reseller agreement to IT companies who in turn resell these to their customers. In doing so a discount has been provided aga...