Knowledgebase: Fax2Email
I'm unable to open the attachments you've sent me through the Fax2Email gateway
Posted by Jon Morby (Import) on 02 March 2007 10:58 PM

Problem:

I'm unable to open the attachments you've sent me through the Fax2Email gateway



Solution:

The attachments we send are either TIFF or PDF (PDF now being the default).

You need the Adobe Acrobat Reader (or similar PDF viewer) to be able to read these files. This can be downloaded from the Adobe web site at www.adobe.com.

Should you have problems viewing these files check the file extension to ensure it is either .pdf or .tif (or .tiff on unix) and rename the file if necessary.
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